Customer not getting confirmation with registration

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    Asked on October 16, 2019 at 08:54 PM

    We are getting several customers telling us they have been unable to register for our event. They say when they try to register/buy tickets to our event, it keeps glitching  and not giving a confirmation. Another customer received a message that said please wait, after they put all the information in. Finally, one more reply says that they hit the register button at the bottom and nothing is happening. 

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    Answered on October 16, 2019 at 09:23 PM

    We apologize for the inconvenience.

    Is your form embedded on a website? If so, kindly share to us the website URL so we can test it.

    As for some who doesn't receive confirmation, it may be related to the form stuck on "please wait" so we might need to check on that on your site where the form is embedded.

    Looking forward for your response.