Account Over Quota - Clear Cache

  • Profile Image
    ServiceEquipements
    Asked on October 17, 2019 at 02:54 AM

    Hi,

    I have just upgraded my jotform account, but there still is a warning message that says I have reached the amount of submissions allowed (which I am sure is under 1000 submissions).

    Could you help ?

    Kind regards,

    Claire

  • Profile Image
    craig
    Answered on October 17, 2019 at 03:21 AM

    We recalculated your limits and cleared your form cache. It solved the problem. Also, you can clear your form cache via following these steps,

    1. Click your avatar then "Settings"

    2. Click "Clear Cache" button

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    If you require any further assistance feel free to let us know.