What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I open the attachments in my form sometimes?

    Asked by ResumeEvolution on April 02, 2013 at 03:56 PM

    Some days when I try to open my attachments from the form I have set up, they don't open.  I can try again on a different day and it opens just fine!

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    JotForm Support

    Answered by Mike_T on April 02, 2013 at 04:35 PM

    I have made a test submission, and my file was instantly uploaded. Can you please ask your previous form user to resubmit the file? The files can be corrupted during upload due to some problems from users side (unstable internet connection, browser issue, bad file or something else).

    Thank you.