Jotform keeps on disappearing on website when embedded

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    marioricketts
    Asked on October 17, 2019 at 08:12 AM

    Jotform keeps on disappearing on website when embedded

    The problem seems to arise when an layout value is set to "0"

    Changing zero values to at least "1" solved the issue.

    Please fix this. Thank you

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    gerardw
    Answered on October 17, 2019 at 09:52 AM

    I can see the form on your website on the contact page. Is this the form? It is not disappearing.

    1571320335screencast1710_7.gif

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    marioricketts
    Answered on October 17, 2019 at 10:50 AM
    No, that is the Pipedrive Lead Form.
    The Jotform is on the MorgenStreet.com/about page at the bottom... READ.
    WATCH. LISTEN. SUBSCRIBE.
    The jotform is only visible on mobile devices.
    ...
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    Richie_P
    Answered on October 17, 2019 at 12:55 PM

    I have checked the embedded form and it seems the Iframe height was set to 0 that is why the form is not visible unless in mobile.

    Can you please try to replace the embedded script code and use  the Iframe code instead?

    Guide:https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Please give it a try and let us know how it goes.