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OnePayrollAsked on October 17, 2019 at 9:00 AM
Hi,
Suddenly the prepopulated field {intermediair} is not working anymore in the text. We have used this form for years but now this field is not prefilled in text.
Example:
Pls help! More than 400 clients are using this form and we are getting lots of calls!
Regards
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Ivaylo JotForm SupportReplied on October 17, 2019 at 11:06 AM
It looks like that it happens only when you select English or Polski from the language menu. If you select Nederlands, it will work fine.
Have you made recently any changes on your form related with the languages? Was it working before with all languages with this setup?
We will wait for your response.
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OnePayrollReplied on October 17, 2019 at 11:27 AM
Hi,
It was also not working in Dutch. Now it is working in Dutch again, but not with the other languages. We have't change the form for a long time.
The same issue occurs now also with this form (in Dutch)
So something is not working correctly.
Regards
Pieter
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Ivaylo JotForm SupportReplied on October 17, 2019 at 1:45 PM
Okay. I cloned your last form. I added new fields with new unique IDs. Then I generated a new link via the Prepopulate app. It seems that it works fine. You can test here:
https://form.jotform.com/92895618158978
You can clone and use my form.
In order to fix the other forms, can you please try to add new fields with the same name and then delete the old fields. So, you will have new unique names for the fields, which you should enter in the text field.
Guide: How to Find Field IDs and Names
Please try the above simple fix and let us know, if it helps.
Looking forward to your response.
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OnePayrollReplied on October 18, 2019 at 3:18 AM
Hi, I am sorry but the issue remains. In my forms. In your clone. In cognitomodus and in other browsers. pls fix
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AndrewHagReplied on October 18, 2019 at 4:38 AM
Please hide the current text field and create a new one that should work fine.
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OnePayrollReplied on October 18, 2019 at 4:56 AM
Hi, I tried that but the issue remains.
There is really something not working correctly.
I now removed the field from the text area and made the field itsself visible. An ugly workaround but since this bug is not fixed I cannot have my clients wait any longer.
I hope you investigate this issue further with the clone that your colleaque made:
regards
Pieter
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John Support Team LeadReplied on October 18, 2019 at 6:34 AM
Hi Peter,
I can see that your form language is in Dutch. And as I inspected it, it seems that the field ID is missing inside the text field, which I believe is the reason why there is no value being shown when you switch the language to DUTCH:
Please insert the field ID and try again.
I also cloned your form and implemented the suggestion I mentioned and here's the result:
https://form.jotform.com/92902401939964
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OnePayrollReplied on October 18, 2019 at 7:58 AM
Hi JohnRex,
Yes that is correct. I REMOVED it there since it was not working. That I explained in my previous answer. I wrote: I now removed the field from the text area and made the field itsself visible. An ugly workaround but since this bug is not fixed I cannot have my clients wait any longer.
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AndrewHagReplied on October 18, 2019 at 8:42 AM
It seems the text field is populating correctly in your form 81626006914353. I see that you removed the unique name from the text field. Please add it and check, it should work fine.
I also cloned your form and add the unique name which is working fine.
Please check with this link: https://form.jotform.com/92903916933970?intermediair=Andrew
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OnePayrollReplied on October 18, 2019 at 8:50 AM
Hi AndrewHag,
I added the field. It seems to work now again.
Regards
Pieter
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John Support Team LeadReplied on October 18, 2019 at 9:02 AM
It's good to know that all is working fine now with your form. It might be a temporary issue and has been fixed already.
Let us know if you need further assistance with this.