How to stop recurring payments in square?

  • Profile Image
    Natasha Washington
    Asked on October 18, 2019 at 03:28 AM

    I created Jotform and connected to square. In square setting customer is setup for 45 day first payment but in Jotform it is setup for 30 days.

    My clients keep getting hit with overdraft fees. How do i edit my forms not to pull within 30 days?

    And how do we make recurring stop?



    This is a re-post of a comment on How do I work with Square Subscription and cancel it in JotForm?

  • Profile Image
    jherwin
    Answered on October 18, 2019 at 06:40 AM

    Unfortunately, we don't have a subscription period of 45-day option for first payment, please see screenshot below:
    1571394826period.png
    Related Guide: How-to-Setup-a-Recurring-Payment-Option

    Both merchants and customers can cancel subscriptions via email now. In addition to this, the merchant can also cancel the subscription from his/her Square dashboard

    Merchant should go to Customer page and find related customer. After that, merchant should remove customer's card. 

    You can also have a look at the guide for more details: How-to-cancel-Square-subscriptions?