How to stop recurring payments in square?

  • Natasha Washington
    Asked on October 18, 2019 at 3:28 AM

    I created Jotform and connected to square. In square setting customer is setup for 45 day first payment but in Jotform it is setup for 30 days.

    My clients keep getting hit with overdraft fees. How do i edit my forms not to pull within 30 days?

    And how do we make recurring stop?

  • jherwin
    Replied on October 18, 2019 at 6:40 AM

    Unfortunately, we don't have a subscription period of 45-day option for first payment, please see screenshot below:
    1571394826period Screenshot 10
    Related Guide: How-to-Setup-a-Recurring-Payment-Option

    Both merchants and customers can cancel subscriptions via email now. In addition to this, the merchant can also cancel the subscription from his/her Square dashboard. 

    Merchant should go to Customer page and find related customer. After that, merchant should remove customer's card. 

    You can also have a look at the guide for more details: How-to-cancel-Square-subscriptions?