Duplicate Email Address error message

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    Touchpointec
    Asked on October 18, 2019 at 11:53 AM

    Hello,

    We are getting a duplicate email address error for an email that isn't in the list.

    Please help.

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    zuritapia
    Answered on October 18, 2019 at 12:19 PM

    Hi @Touchpointec!

    Can you please provide the email address that is receiving duplicate emails and if it is happening on a specific form can you provide us with the URL?

    Looking forward to your response! 

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    Touchpointec
    Answered on October 18, 2019 at 12:50 PM

    It finally worked.
    Very strange. I checked and that email wasn’t in there. And tried myself a few times. Finally it took.
    John Judy

    www.touchpointec.com
    Sent from my iPhone
    ...

  • Profile Image
    zuritapia
    Answered on October 18, 2019 at 12:54 PM

    I am glad this is working properly. If it were to happen again please do not hesitate to contact us via this thread and we will look into this further. 

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    Touchpointec
    Answered on October 18, 2019 at 01:50 PM

    Has this happened before to other clients? I just want to make sure it’s not happening again.
    Thanks.
    John 
    www.touchpointec.com
    Sent from my iPhone
    ...

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    KrisLei
    Answered on October 18, 2019 at 02:33 PM

    Hi John,

    May I ask where exactly are you showing the error message? If it's on your email notification, it is probably caused by the settings on your emails. If the error shows on submissions, usually it shows when there are Unique Questions that are set up on your form.

    Also, if the error is showing on the email notification settings and verified that the email is not yet on the list, it can be fixed by clearing your form cache.

    For your reference: How to Clear Your Form Cache

  • Profile Image
    Touchpointec
    Answered on October 18, 2019 at 02:50 PM
    The error popped up when submitting the form with an email that hadn't
    been submitted yet.
    I don't have a problem with multiple submissions if we can turn that off
    and allow for the same email to be submitted.
    Is there a way to turn off the error of this email has been submitted?
    Thanks!
    John
    Jotform wrote on 10/18/2019 2:33 PM:
    ...
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    jonathan
    Answered on October 18, 2019 at 03:15 PM

    You did not mention which of your form have the issue. I can only assumed it was the TOPGOLF Columbus Oct 23 form. 

    I checked the form and noted that Unique Submission was enabled.

    1571425635zzz 2019-10-19 03.06.45.png


    Actually Unique Submission and Unique Question are 2 different features. 

    Base on your details it could be the unique question feature you were referring to, but your form was not using this feature when I checked.

    I checked the Forn Warnings and found that the Unique Submission error warning was customized. So the error warning message can be misleading.

    1571425999zzz 2019-10-19 03.12.17.png


    You may update the Form Warnings to reflect the correct error message.

    Guide : How to Change Form Warnings

    Please let us know if you need further assistance.