How to change autoresponder email heading?

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    ravendelivery
    Asked on October 18, 2019 at 03:28 PM

    When users receive their submissions, it shows Jotform as a heading. How can I change that?

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    cigdem
    Answered on October 18, 2019 at 03:33 PM

    Hi,

    You can go to your form's settings, then click on "emails".  You will see "Autoresponder 1", after clicking that you can edit the email which will be sent to users.

    Hope it helps.

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    ravendelivery
    Answered on October 18, 2019 at 03:46 PM

    Thank you for responding. What I meant to ask is that the subject says JOTFORM instead of Raven Delivery: List Received.

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    KrisLei
    Answered on October 18, 2019 at 04:39 PM

    Hi,

    I assumed that you are referring to, "Raven Delivery Quote" form. I cloned your form and ran a test submission, it's showing that the Subject is "Raven Delivery List Confirmation" on the autoresponder email.

    1571430722email subject.JPG

    Or are you referring to the sender email? You can set up SMTP then add your custom sender address to your autoresponder email settings.

    For your reference: 

    How to Setup SMTP for a Form

    How to Add a Custom Sender Address to an Email Alert

    I hope this helps. Let us know if you are referring to a different query.

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    ravendelivery
    Answered on October 19, 2019 at 02:26 PM

    Thank you for responding, I am referring to the highlighted section.1571509525WhatsApp Image 2019-10-19 at 2

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    VincentJay
    Answered on October 19, 2019 at 05:38 PM

    Please try using your own SMTP as a sender email and see the issue still persists.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    You also need to update this field in the autoresponder email.

    1571521108bs4.png