How to display a different message in the Thank You page instead of doing an external redirection?

  • Profile Image
    empowerhome
    Asked on October 18, 2019 at 04:44 PM

    I am placing an external redirect in but when I run my account it is still only displaying your thank you page.

  • Profile Image
    empowerhome
    Answered on October 18, 2019 at 05:46 PM

    Any progress with this one?

  • Profile Image
    stevenmarshall
    Answered on October 18, 2019 at 06:22 PM

    Hi @empowerhome,

    I made a clone of your form ID: https://www.jotform.us/form/92875373585170 I noticed you had some conditions set up to change Thank you page to display message depending on an answer given.

    I am thinking that this might be the cause of the issue of your form not redirecting. 

    Did you want to have your form not direct if the three conditions are met but if not met to redirect?

    So I did a test and removed your conditions to change Thank you page and just redirected to the new URL and then after submitting the form redirected as expected.

    1571437311Screen Shot 2019-10-18 at 3.03

    Waiting for your response.

    Thank you


  • Profile Image
    empowerhome
    Answered on October 18, 2019 at 06:29 PM

    Oh that makes sense.  Someone gave me these prebuilt so I think I can change those.  It does say "display a custom message on submission".

    If I don't want to redirect them because they don't qualify, can I actually customize a popup in Jotform that says they don't currently qualify?

    1571437752jotform.png

  • Profile Image
    BDAVID
    Answered on October 18, 2019 at 06:43 PM

    Yes, you can build conditions to display a different message in the Thank You page, please check this guide: https://www.jotform.com/help/372-How-to-Change-Thank-You-Message-Using-Conditional-Logic

    Let us know if you need more help on this, we will be glad to assist you.

  • Profile Image
    empowerhome
    Answered on October 18, 2019 at 06:45 PM

    1571438681empty.png



    This form says to display a custom message but it doesn't show anything below it to customize.  I randomly clicked in the middle though and icons popped up.  Is this a glitch?

  • Profile Image
    empowerhome
    Answered on October 18, 2019 at 06:50 PM

    Yeah, I don't see these options on my screen (see picture above).


    1571439013Jotform.png

  • Profile Image
    BDAVID
    Answered on October 18, 2019 at 06:56 PM

    We apologize for that. It is indeed a glitch on your form. I cleared your forms cache, cloned it, but the same issue occurred in the clone version:

    1571439337glitch.gif

    I'll forward this to our back-end team. You will be updated via this forum thread when the issue gets fixed.

  • Profile Image
    empowerhome
    Answered on October 21, 2019 at 01:25 PM

    Any update on this?

  • Profile Image
    stevenmarshall
    Answered on October 21, 2019 at 01:59 PM

    Hi @empowerhome,

    I see this issue was escalated to our backend team on another thread. You can view the thread here: https://www.jotform.com/answers/2006971-Card-Form-Conditions-gt-Change-Thank-You-Page-gt-Custom-Message-unable-to-edit-the-custom-messages-in-the-conditions-

    Unfourtanly, we do not have an update at the moment. I will reach out to the backend team to see any updates for you. You will be notified via that thread with any updates.

    Thank you for your patience with this matter.

  • Profile Image
    empowerhome
    Answered on October 22, 2019 at 11:48 AM

    Okay, please let me know ASAP because I can't use this service until I am able to get this fixed.

  • Profile Image
    stevenmarshall
    Answered on October 22, 2019 at 12:01 PM

    Hi @empowerhome,

    The backend team did let me know they are still working on this issue for you. But they will update you when this has been fixed for you via the thread above.

    Again thank you for your patience.