What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Nothing happens when the submit button is clicked

    Asked by b2bcontact on April 03, 2013 at 08:47 AM

    Hi, I have a very urgent issue that i've posted on this forum before.  I need a solution immediately.

    I have a series of 3 identicle landing pages that include forms.  SOME users have reported back to my clients that when they click submit on 1 of the sites it doesn't do anything. 

    The site causing the issue is: http://www.adoptingthecloud.com/ny/

    The other sites that we have not had a single problem with are:

    http://www.adoptingthecloud.com/dallas

    http://www.adoptingthecloud.com/houston

     

    Please have your team find where the problem is and get back to me ASAP.  This needs attention now.

     

    Thank you.

    Page URL:
    http://www.adoptingthecloud.com/ny/

    problem site find www
  • Profile Image

    Answered by sidharth_kch on April 03, 2013 at 09:06 AM

    @b2bcontact

    Your form works fine with the direct link: http://form.jotform.com/form/30526367480960

    I checked your form in your website. Please let us know which embed method you have used? I see the codes and css class of form fields are changed. 

    Thanks,

    Sidharth

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    Answered by b2bcontact on April 03, 2013 at 09:09 AM

    It also work fine for many users, but for certain users it gets hung up, which is not ok - especially when a client is informed.  We use the source code method of embedding, and adjust the code in dreamweaver after.

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    Answered by jefreylandicho on April 03, 2013 at 09:20 AM

    Please try using the IFRAME embed method as some user might have their browser script disabled causing the form not to work.

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    Answered by b2bcontact on April 03, 2013 at 09:41 AM

    Is this the only soltion???  The iFrame embed isn't an option for us.  The form is highly customized on the HTML/CSS level so that the layout adapts automatically for all devices...  Why would this not be a problem on the identical sites if it had to do with browser script?

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    Answered by b2bcontact on April 03, 2013 at 11:08 AM

    I've just received word from the client that this is happening on the other sites as well.  iFrame is not an option for this. We need this resolved NOW.  This is a huge problem.  I can't sit here waiting for slow reponses from your support team.  I need a solution.  Do you have a number, i can talk to someone?  Reply ASAP, my client is not happy.

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    Answered by jefreylandicho on April 03, 2013 at 11:22 AM

    We apologize for the delay. Since IFRAME is not an option, please try adding the Jquery Script NoConflict code in your header tag. By adding the code, it would help eliminate script jquery conflict within your page that is causing the issue.

     <script>jQuery.noConflict();</script>

    under 

    <script type="text/javascript" src="js/jquery-1.8.3.min.js"></script> 

    If the issue still persist, please contact us again.

     

  • Profile Image

    Answered by b2bcontact on April 03, 2013 at 11:52 AM

    Thanks, are we sure that this will fix the problem? I cant test it because the issue is not occuring on my end.  It would be reassuring to know that the problem doesn't exist any more before reporting back to the client.

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    JotForm Support

    Answered by abajan on April 03, 2013 at 01:05 PM

    @b2bcontact

    Before applying the fix, please have a look at the following video regarding its correct implementation.

    (It's advisable that it be viewed at YouTube in HD, so that the code can clearly be seen.)

    Thanks.

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    Answered by etusc on April 05, 2013 at 04:59 PM

    we are having this same issue. instead of offering alternative methods to whatever embed option was used, can you please just fix the problem. i am worried that we are losing registrations for our camp because people can't register due to the submit button not responding. AND on top of that i can't even get into my own forms to make adjustments or access the embed info to even change my method. FIX THIS PLEASE!

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    JotForm Support

    Answered by jonathan on April 05, 2013 at 05:55 PM

    @etusc

    May I suggest that you create your own topic for your issue.

    Please use this link to do that http://www.jotform.com/answers/answer.php

    Because you have hijacked another thread, we could not determine the form you are having this issue. And we could not also dig deeper into your account immediately since the related info are not given.

    So, please create your own thread instead, and we will attend to you as soon as we can.

    Thank you for understanding.