How can I change the jotform icon in email autoresponder?

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    kickbaxs
    Asked on October 19, 2019 at 10:59 AM

    Hey I created a form and an email autoresponder - when I receive the email it schows the jotform icon in my email account - see screenshot.

    thnk you for help and blessings,

    Alicia

    Screenshot
  • Profile Image
    ashwin_d
    Answered on October 19, 2019 at 02:24 PM

    I am sorry for the trouble caused to you. It seems noreply@jotform.com is added in your contact and that is the reason it must be displaying the Jotform logo email. I would suggest you to please delete noreply@jotform.com form your email contact and see if that solves your problem. 

    I did test your form by sending a test submission and the auto-responder email I received does not display any logo. Please check the screenshot below:

    1571509347logo.png

    Hope this helps.

    Do get back to us if you have any questions.