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backfergoAsked on October 19, 2019 at 2:51 PMHello, I would like to upgrade from the bronze plan to the next plata plan paying the difference. $ 10 more monthly. Can you help me ? Thank you
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Richie JotForm SupportReplied on October 19, 2019 at 5:59 PM
I have checked your account and you're in the Bronze monthly I-30WM3J823AD1 subscription via PayPal.
Unfortunately, PayPal subscriptions can't give a pro rated discount when you upgrade to a higher plan.
You would have to downgrade your plan back to Free and we will issue a refund.
Then you may upgrade again to a higher plan.
If you wish to proceed, kindly cancel your PayPal subscription by following this guide:https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription
Once you have cancelled your subscription in PayPal, contact us at this thread so that we can process the downgrade and refund.
Looking forward for your response.
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backfergoReplied on October 19, 2019 at 7:47 PM
OK thanks. Already cancel the subscription via paypal. I request to download my plan and request the return of payment via paypal. I will be watching your answer.
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backfergoReplied on October 19, 2019 at 9:27 PM
Id paypal: 3GE66397Y23412937 thanks
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Girish JotForm SupportReplied on October 19, 2019 at 10:16 PM
Thank you for the update. I have sent the refund of your last payment for processing. Please note that the refund could take 7 to 10 days to be reflected in your account.
You may now upgrade to the Silver monthly plan via PayPal.