Do you have a phone number I may call

Unfortunately, we do not provide phone support; however, we will be happy to help you via this thread, please provide us more details about your question.

I upgraded my account and I didnt any changes meaning I didnt get the extra stuff that I upgraded for

As checked, there is no payment received for this account yet.

May we have a copy of the receipt, transaction/reference number or PO number please so we could check?