Not receiving submission email to the correct Recipient Email

  • Profile Image
    kevbro201
    Asked on October 20, 2019 at 06:37 PM

    hi,

    I did have a problem getting the recipient correct - sadly it still remains after reading this article and doing the thing slowly and as said.

    I created the website that the form is at, my own email is ke#####@gmail.com ..

    the recipient (my good friend Peter) is on pe#####@btconnect.com

     

    currently he has a contact form online (named contact us.htm) - but most of my testing had been done on a page I uploaded named LATEST Test.htm

     

    as I say, I followed the instruction, then did a form preview and sent a test meassage.

    I then published my form (having chosen the embed option of 'sourec code') copied this into my test form using Dreamweaver MX, saved it and uploaded it - BOTH forms came to my PC in-box!

     

    the completed and live form (fsom contact form in my online account) can be found at:

    http://www.farnworthsom.co.uk/LATEST Test.htm

     

    no doubt I have done something quite stupid - for that I apologise,

    but I am a self taught amateur of 75 years old.

     

    any help at all would be very much appreciated.

    Kevin



    This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address

  • Profile Image
    Jonathan
    Answered on October 20, 2019 at 06:59 PM

    We apologize for any inconvenience caused. 

    I checked and reviewed your form submission emails but so far it shows that submission emails were being sent successfully to the intended recipient email which is Peter's.

    Here are some latest sent email logs:

    [2019-10-20 15:52:36] Submission #4474103556915166664 Form #92912989735374 SENT to p#####@btconnect.com from noreply@jotform.com, via SENDMAIL 

    [2019-10-20 15:48:46] Submission #4474101266917568500 Form #92912989735374 SENT to p#####@btconnect.com from noreply@jotform.com, via SENDMAIL 

    [2019-10-20 15:42:46] Submission #4474097656914670277 Form #92912989735374 SENT to p#####@btconnect.com from noreply@jotform.com, via SENDMAIL 

    [2019-10-20 14:47:57] Submission #4474064766917613453 Form #92912989735374 SENT to p#####@btconnect.com from noreply@jotform.com, via SENDMAIL 

    [2019-10-20 14:31:32] Submission #4474054926914280034 Form #92912989735374 SENT to p#####@btconnect.com from noreply@jotform.com, via SENDMAIL 


    Can you please check the email inbox of Peter again. Check also in the email junk or spam folder. Perhaps the emails were being filtered as spam emails by your email client.

    Please let us know if issue persist.