account has been suspended

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    Rick Vorano 
    Asked on October 20, 2019 at 07:19 PM

    I can't login. Account has been suspended. Something about phishing...?

    The account is listed under username

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    Answered on October 20, 2019 at 09:24 PM

    Your account was suspended because the form "92785208877272" was found collecting passwords.


    From your form, I can see that you are using this field to gain access to the form and continue filling the form.

    If that is the case, you may please replace the word "password" with the word "access code" or something similar. This is because our phishing tool automatically detects the word "password" and flags the form as phishing since collecting login credentials such as password is against our Terms of use.

    Do review and let us know. We can change the term to "access code" or something similar and activate your account.

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    Answered on October 21, 2019 at 02:50 AM
    Yes , access code would be fine.
    Sent from my iPhone
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    Answered on October 21, 2019 at 03:20 AM

    I have removed the password label from your form and changed it to access code. I have activated your account again and your forms are back online. 

    Please note that we now have built in feature to password protect form. You may like to take a look at the following guide which should help you:

    Hope this helps.

    Do get back to us if you have any questions.