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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form still doesn't work

    Asked by aniawatkins on April 03, 2013 at 11:59 AM

    My request form works fine for me but not my team.  I'm very tired of trying to send them an updated version and it still doesn't work.  Why does this keep happening?

    Page URL:
    http://form.jotform.us/form/30584688870165

    Screenshot
    doesn't work Updated
  • Profile Image

    Answered by sidharth_kch on April 03, 2013 at 12:47 PM

    @anjawatkins

    Can you please send the screenshot again? Or you can upload it here : http://screencast.com/

    Please let us know what issues are you facing.

    Thanks,

    Sidharth

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    Answered by aniawatkins on April 03, 2013 at 12:50 PM

    I do not have a screencast account and will not sign up for one.  Please let me know if I can email you the screenshot or upload it again.

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    Answered by sidharth_kch on April 03, 2013 at 01:42 PM

    @ anjawatkins

    Please refer this guide on how to add screenshot to forum post: http://www.jotform.com/answers/31636-How-to-insert-embed-a-screen-shot-a-k-a-screen-dump-into-a-post

    Thanks,

    Sidharth

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    Answered by aniawatkins on April 03, 2013 at 01:52 PM

    Screenshot has been added to the jotform server.

  • Profile Image

    Answered by aniawatkins on April 03, 2013 at 01:54 PM

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    JotForm Support

    Answered by jonathan on April 03, 2013 at 05:03 PM

    Hi,

    Your screenshot is still empty. Please try uploading it using this link. Paste the URL here of the screenshot after you have uploaded it.

    May I also inquire how you provide the form to your team? Are you using the form's direct URL like this 

    http://www.jotform.us/form/30584688870165

    OR you have it embedded on a website? Can you share the URL of the website if it is?

    Thanks.

  • Profile Image

    Answered by aniawatkins on April 03, 2013 at 05:07 PM
    I have the form sent to my team in an email with the exact link you have listed below. I do not have trouble with opening it up now…but they still do.
    I’ve also attached my screenshot to this email.
    Ania Watkins
    Executive Assistant,
    Customer Service & Direct Channel Sales
    DHL Express - CRC
    1144 West Washington Street
    Tempe, AZ 85281
    USA
    Phone +1 480-636-2136
    Cell +1 480-381-1569
    Fax +1 480-636-4730
    ania.watkins@dhl.com
    www.dhl.com
  • Profile Image
    JotForm Support

    Answered by jonathan on April 03, 2013 at 07:02 PM

    Ania,

    It is not possible to recieved attached file on this forum thread. So, we cannot see your screenshot.

    As I have mentioned previously use this link to upload your image file. Then, copy the link in the URL box and paste the link on your message.

    I am sorry, but it is quite impossible for now to figure out how your team is trying to open the form. Will you be able to ask them what type of browsers they are using? we will start checking with this info.

    So far, I was not able to reproduce any problem with your form, and you have confirmed that also.

    Please update us.

    Thanks.

     

  • Profile Image

    Answered by aniawatkins on April 03, 2013 at 07:05 PM

     

    Here it is again according to your upload instructions.  I've requested the team clear their cache and try using both explorer and firefox but the error still occurs.

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    JotForm Support

    Answered by jonathan on April 03, 2013 at 07:58 PM

    Sorry, but you were still not able to put the link to your screenshot here.

    Can you please just send your concern to our email support instead.

    Send your message to email: support@jotform.com 

    I hope this time you can attach your file.

    We will assist you via email then.

    Thanks.

  • Profile Image

    Answered by aniawatkins on April 05, 2013 at 06:52 PM

    From: Jotform Support [mailto:support@jotform.com]
    Sent: Friday, April 05, 2013 4:07 AM
    To: Ania Watkins
    Subject: Re: Error

     

    Hi,

     

    Unfortunately, we no longer recommend sending forms via emails as most of email clients are very limited in supporting HTML & Scripts. It means, that embedded into email form will most probably not work correctly on user's side. 

     

    However, you can send a link to the form, or link to the resource with embedded form by email.

     

    Thank you for using our service.

     

    Please let me know how I am to send the form to my team for their use.  THank you.

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    JotForm Support

    Answered by jonathan on April 05, 2013 at 07:52 PM

    Hi Ania,

    Sorry for the confusion on the reply on my colleague on the email. Please disregard that for now.

    The important thing is I was finally able to see your screenshot

    It seems to me, the problem is on your team's end.

    Can please find out some details on their end. Which browser version and OS are they using?

    From the screen you provided it is an IE browser and there is network related problem on the error details.

    You cannot email the form itself. You can only give them the link to the form.

    Email this link http://www.jotform.us/form/30665180860151 to them. Then, check if the are able to access/open the form.

    Hope this help. 

    Thanks.