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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Lightbox is not loading right via IE

    Asked by omnigon on April 03, 2013 at 12:18 PM

    IE Error: Script5 Access Denied

    Receving the following error:   Script5: Access is denied.  

     

    Trying to display a form on http://www.wnba.com/liberty/. It works in all other browsers.  It also worked in IE on a different page on the same site.  Please resolve ASAP.

     

    Also, this has already been added as an issue but "Jotform Founder" told us we needed to open a new thread.  Old ticket is http://www.jotform.com/answers/197979-Forms-not-working-cross-browser.

     

    Please resolve ASAP.

    Page URL:
    http://www.wnba.com/liberty/

    lightbox internet explorer
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    JotForm Support

    Answered by Welvin on April 03, 2013 at 01:53 PM

    Hi,

    Is there anyway you can change your current doctype declaration? Please try to change that to:

     <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

    Let us know for results.

    Thanks

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    Answered by omnigon on April 03, 2013 at 01:54 PM

    No, we cannot make any changes to the DocType.

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    JotForm Support

    Answered by Mike_T on April 03, 2013 at 03:35 PM

    The problem has been escalated to our Developers.

    They will get back to you as soon as they can.

    Thank you for cooperation in this matter.

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    Answered by omnigon on April 03, 2013 at 05:52 PM

    Any update on this?  Thank you!

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    Answered by jeanettebmz on April 03, 2013 at 06:45 PM

    We don't have an estimated time for when this issue will be resolved, it's been escalated to our developers so you should receive an update from them on this thread

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    Answered by omnigon on April 04, 2013 at 09:35 AM

    It's been over 12 hours since we have heard anything. Is there an update?

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    JotForm Support

    Answered by KadeJM on April 04, 2013 at 10:47 AM

    Our team understands the nature and urgency of these issues and as far as I know the issue has been assigned to a developer and is undergoing investigation. We will notifify you as soon as there is an update about it or when it has been resolved so in the meantime we would like to request some further patience from you with us until then as it will be corrected as soon as possible.

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    Answered by cettox on April 04, 2013 at 12:03 PM

    We are still investigating the issue, it currently seems that it is about your setting document.domain as this was already discussed on stackoverflow (http://stackoverflow.com/questions/1886547/access-is-denied-javascript-error-when-trying-to-access-the-document-object-of)

     

    We are currently trying to implement a workaround for the issue, mean time, can you please make tests by removing or altering the lines where you set "document.domain" and try?

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    Answered by omnigon on April 04, 2013 at 12:19 PM

    This is a league wide, league run CMS and we are not able to touch that code.

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    Answered by omnigon on April 04, 2013 at 02:09 PM

    We have added the exact same code to http://www.wnba.com/liberty/news/pop_up_test_2013_04_01.html and you can see it works fine on this page.  But it still does not work on http://www.wnba.com/liberty/.

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    Answered by omnigon on April 04, 2013 at 02:09 PM

    By the way, there is a cookie set so you will need to clear you cache between viewing to see it on both pages.

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    Answered by omnigon on April 04, 2013 at 04:28 PM

    You will no longer be able to see the pop up on any pages on the Liberty site after 4:30 pm in IE. They will be reinstating the "IE block" code we provided them.  We really need an update on this.

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    Answered by cettox on April 04, 2013 at 05:12 PM

    Hi omnigon,

     

    We are still in progress of testing. Thanks for your effort to help us understanding problem. It does not prevent us from testing code, because of IE block. It can be by passed during debug session.

     

    Since problem based on very unique and rare IE bug, it takes time to correctly solve this. Thanks for your patiance.

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    Answered by cettox on April 04, 2013 at 05:52 PM

    Hi, omnigon

     

    The IE security bug has been fixed, please check and confirm that it has gone.

     

    Thanks for your patience.

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    Answered by omnigon on April 05, 2013 at 09:54 AM

    Great! It is working now.  Can you please tell us what the issue was/how it was fixed in case something like this happens again?

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    Answered by omnigon on April 05, 2013 at 10:14 AM

    UPDATE: this fix only works in IE9.  It does not render the form in IE8.  Please investigate as there are users still in IE8.

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    Answered by sidharth_kch on April 05, 2013 at 11:15 AM

    @omnigon

    I am updating our development team on this. I am not sure on the priority of this as the issue is on a older version of IE.

    If there are any updates on this you will get the notification via this thread.

    Thanks,

    Sidharth

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    Answered by omnigon on April 05, 2013 at 11:41 AM

    The difference in users for IE8 vs IE9 is minimal.  There is still a decent percentage of the browsing population using IE8:  http://gs.statcounter.com/#browser_version-ww-monthly-201203-201303

    Does this mean you only support IE9 and up? Is this information clearly stated anywhere? What other browsers do you no longer support?

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    Answered by omnigon on April 08, 2013 at 09:54 AM

    Hello?  Any answer on browser support or a fix?

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    Answered by cettox on April 08, 2013 at 11:08 AM

    Hi, omnigon,

     

    For your question about browser support,

     

    It is our main aim to support as many browsers as possible. To achieve that we use libraries that makes browser support top priority, like prototype.js or jquery.

     

    But some parts we write raw javascript so we choose what browsers to support. Currently only problematic browser for us is IE. We try our best efforts to support IE versions equal or greater than 7. So IE 7 8 9 10 all are supported.

     

    For current bug, we recently released a bugfix regarding IE 8 and 7 support. Please check it on your side and confirm all is working well.

     

    We owe you an apology and an explanation on what really happened. The cause of the bug is that on your page you used a statement such as

     

    document.domain = "something"

     

    which is very rarely used and known to cause security bugs regarding dynamically created or srcless iframes, which we heavily used.

     

    For last few days we worked hard on those problems and with hundreds of tests we finally overcome those errors completely.

     

    It escaped our attention because we never see an example page using document.domain.

     

    Thanks for your patience. Have a nice day!