- omnigonAsked on April 03, 2013 at 12:18 PM
IE Error: Script5 Access Denied
Receving the following error: Script5: Access is denied.
Trying to display a form on http://www.wnba.com/liberty/. It works in all other browsers. It also worked in IE on a different page on the same site. Please resolve ASAP.
Also, this has already been added as an issue but "Jotform Founder" told us we needed to open a new thread. Old ticket is http://www.jotform.com/answers/197979-Forms-not-working-cross-browser.
Please resolve ASAP.Page URL:
- JotForm SupportWelvinAnswered on April 03, 2013 at 01:53 PM
Is there anyway you can change your current doctype declaration? Please try to change that to:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
Let us know for results.
- omnigonAnswered on April 03, 2013 at 01:54 PM
No, we cannot make any changes to the DocType.
- JotForm SupportMike_TAnswered on April 03, 2013 at 03:35 PM
The problem has been escalated to our Developers.
They will get back to you as soon as they can.
Thank you for cooperation in this matter.
- omnigonAnswered on April 03, 2013 at 05:52 PM
Any update on this? Thank you!
- jeanettebmzAnswered on April 03, 2013 at 06:45 PM
We don't have an estimated time for when this issue will be resolved, it's been escalated to our developers so you should receive an update from them on this thread
- omnigonAnswered on April 04, 2013 at 09:35 AM
It's been over 12 hours since we have heard anything. Is there an update?
- KadeJMAnswered on April 04, 2013 at 10:47 AM
Our team understands the nature and urgency of these issues and as far as I know the issue has been assigned to a developer and is undergoing investigation. We will notifify you as soon as there is an update about it or when it has been resolved so in the meantime we would like to request some further patience from you with us until then as it will be corrected as soon as possible.
- cettoxAnswered on April 04, 2013 at 12:03 PM
We are currently trying to implement a workaround for the issue, mean time, can you please make tests by removing or altering the lines where you set "document.domain" and try?
- omnigonAnswered on April 04, 2013 at 12:19 PM
This is a league wide, league run CMS and we are not able to touch that code.
- omnigonAnswered on April 04, 2013 at 02:09 PM
We have added the exact same code to http://www.wnba.com/liberty/news/pop_up_test_2013_04_01.html and you can see it works fine on this page. But it still does not work on http://www.wnba.com/liberty/.
- omnigonAnswered on April 04, 2013 at 02:09 PM
By the way, there is a cookie set so you will need to clear you cache between viewing to see it on both pages.
- omnigonAnswered on April 04, 2013 at 04:28 PM
You will no longer be able to see the pop up on any pages on the Liberty site after 4:30 pm in IE. They will be reinstating the "IE block" code we provided them. We really need an update on this.
- cettoxAnswered on April 04, 2013 at 05:12 PM
We are still in progress of testing. Thanks for your effort to help us understanding problem. It does not prevent us from testing code, because of IE block. It can be by passed during debug session.
Since problem based on very unique and rare IE bug, it takes time to correctly solve this. Thanks for your patiance.
- cettoxAnswered on April 04, 2013 at 05:52 PM
The IE security bug has been fixed, please check and confirm that it has gone.
Thanks for your patience.
- omnigonAnswered on April 05, 2013 at 09:54 AM
Great! It is working now. Can you please tell us what the issue was/how it was fixed in case something like this happens again?
- omnigonAnswered on April 05, 2013 at 10:14 AM
UPDATE: this fix only works in IE9. It does not render the form in IE8. Please investigate as there are users still in IE8.
- sidharth_kchAnswered on April 05, 2013 at 11:15 AM
I am updating our development team on this. I am not sure on the priority of this as the issue is on a older version of IE.
If there are any updates on this you will get the notification via this thread.
- omnigonAnswered on April 05, 2013 at 11:41 AM
The difference in users for IE8 vs IE9 is minimal. There is still a decent percentage of the browsing population using IE8: http://gs.statcounter.com/#browser_version-ww-monthly-201203-201303
Does this mean you only support IE9 and up? Is this information clearly stated anywhere? What other browsers do you no longer support?
- omnigonAnswered on April 08, 2013 at 09:54 AM
Hello? Any answer on browser support or a fix?
- cettoxAnswered on April 08, 2013 at 11:08 AM
For your question about browser support,
It is our main aim to support as many browsers as possible. To achieve that we use libraries that makes browser support top priority, like prototype.js or jquery.
For current bug, we recently released a bugfix regarding IE 8 and 7 support. Please check it on your side and confirm all is working well.
We owe you an apology and an explanation on what really happened. The cause of the bug is that on your page you used a statement such as
document.domain = "something"
which is very rarely used and known to cause security bugs regarding dynamically created or srcless iframes, which we heavily used.
For last few days we worked hard on those problems and with hundreds of tests we finally overcome those errors completely.
It escaped our attention because we never see an example page using document.domain.
Thanks for your patience. Have a nice day!