How to use our own sender email address?

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    workwellpllc
    Asked on October 21, 2019 at 12:57 PM
    2.  We use GSuite.  I got all of the information  (SMTP, port number) from them but when I sent a test email, but it still came from JotForm.  Please help.
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    Kevin_G
    Answered on October 21, 2019 at 01:25 PM

    I have checked your account, but I cannot find an SMTP sender, please kindly set it up following this guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    If you have questions, let us know. 

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    workwellpllc
    Answered on October 22, 2019 at 12:14 PM

    I think I've created it on both forms now (thank you), but it won't let me edit the sender's name or the reply to email.  When I click on the drop down box, it gives me parts of my form to select, no the company name.


    I want the emails coming from Work Well, PLLC.  Please help me do that.

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    Kevin_G
    Answered on October 22, 2019 at 01:04 PM

    While using SMTP, the sender name will change to the one configured on your email server, but the reply-to email can be changed from the email settings: 

    15717637692019-10-22_10h59_58.png

    The drop down will display fields from the form since the purpose is to reply to the submitter; however, in case you would like a fixed email address as reply-to, you may add a hidden email field and configure the desired address as default value, then select this hidden field on the "Reply-to Email" section on the email wizard. 

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    workwellpllc
    Answered on October 22, 2019 at 01:39 PM

    Thank you!!