Unable to upload files to form

  • Profile Image
    SexDrive
    Asked on April 03, 2013 at 03:00 PM

    Our clients are unable to upload pics to this form in any format.  Primarily JPG

     

    http://form.jotformpro.com/form/30734992482967

  • Profile Image
    jeanettebmz
    Answered on April 03, 2013 at 03:29 PM

    I have checked your form

    I see the size limit per uploaded file is 10 MB (10240 KB). Make sure your users do not upload files bigger than that

    Also, you don't need to have multiple file upload fields, if you expect less than 10 files per user, I would recommend you to use just one multiple upload field or convert those fields into single ones by clicking on the icon to set them back to "single",  as shown below

  • Profile Image
    SexDrive
    Answered on April 03, 2013 at 10:08 PM

    Thanks for the Help!

  • Profile Image
    jonathan
    Answered on April 03, 2013 at 10:49 PM

    You're quite welcome. Contact us again anytime should you have other inquiry.

    Thanks.