My account got suspended

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    Anushka Dishan 
    Asked on October 22, 2019 at 03:07 AM

    I want to know the reason 

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    mustafaculban
    Answered on October 22, 2019 at 03:27 AM

    Hi Anushka,

    As I check your account, I see it is suspended due to violation of our Terms of Use.
    Your form is collecting sensitive information such as IDs on "Please upload ID's of all adults for faster check in" field, which is considered as phishing activity. 

    You need to comply with these recommendations if you are planning to collect these data from your customer not from the general public.

    1. Add a TERMS OF USE WIDGET (for your users to read and agree).

    2. Add a SIGNATURE WIDGET where your users can sign and agree to provide such sensitive information.

    In order to re-activate your account, we will need to delete these fields. Also let us know when you have read the Terms of Use and ready to proceed with re-activation.

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    Anushka Dishan 
    Answered on October 22, 2019 at 03:50 AM
    Dear Sir,
    I have read terms of use... please delete the id field and reactivate my
    account as soon as possible
    Thank You
    ...
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    mustafaculban
    Answered on October 22, 2019 at 03:59 AM

    Hi Anushka,

    Please notice that after deleting this field your data belongs to the ID field will be gone irreversibly.

    Do you confirm that process?

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    Victoria_K
    Answered on October 22, 2019 at 03:59 AM

    Thank you for cooperation. We have now re-activate your account. 

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    Anushka Dishan 
    Answered on October 22, 2019 at 04:00 AM

    Yes sir confirm this process.


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    mustafaculban
    Answered on October 22, 2019 at 04:02 AM

    Hi Anushka,

    As my colleague mentioned that we have activated your account.

    Please let us know if you need further assistance