Multiple Selection widget is not hidden in PDFs and displayed with FALSE value when submitted empty

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    dsautomotiveltd
    Asked on October 22, 2019 at 11:17 AM

    Hi

    How can I stop unanswered questions being displayed as FALSE in the preview of a PDF?

    I have Hide Empty Form Fields ticked

    On the submission page it works fine just not within the PDF Editor?



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    dsautomotiveltd
    Answered on October 23, 2019 at 03:19 AM

    Is there anyone out there who can help with this question???

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    Victoria_K
    Answered on October 23, 2019 at 03:50 AM

    Hi,

    Thank you for reporting this issue. From my tests this happens to Multiple Selection widgets only. I will escalate a ticket to our developers reporting the problem. We will inform you when an update is available and in the meantime if your form is not yet live, you may consider switching to different field type.

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    dsautomotiveltd
    Answered on October 23, 2019 at 04:13 AM

    Hi

    I use the Multiple Selection widget quite a bit in many of my forms as it requires no shift key press to multi select and it has a good auto search function as you start typing.

    Not sure there are any other alternatives like this?

    Most of my other forms are running on the old PDF Editor using Multi Selection without any issues?

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    Victoria_K
    Answered on October 23, 2019 at 04:20 AM

    Our apologies for the inconvenience you are experiencing because of this. I have created a bug report ticket and our developers should fix this problem. But, I'm afraid I can not promise any time frame for this. Rest assured we will let you know.

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    dsautomotiveltd
    Answered on November 04, 2019 at 07:09 AM

    Hi any news in moving this problem with Multiple Selection widget forward?

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    Victoria_K
    Answered on November 04, 2019 at 07:15 AM

    Our apologies, but we have not yet heard back from the back-end team. This ticket is still being tracked in our system with 'Important' mark. When we get related update, we will inform you right away. 

    Thank you for reaching us on this matter.

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    dsautomotiveltd
    Answered on November 05, 2019 at 07:20 AM

    Hi is there any way I can use the old version of PDF editor with this form? as it was never a problem with the Multiple Selection Widget.....

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    Kiran
    Answered on November 05, 2019 at 09:10 AM

    You may switch the PDF editor to old one for the form in the form settings. 

    157296301805112019_193559.png

    Thanks!