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Sarah HoltAsked on October 22, 2019 at 11:36 AM
Hey!! I tried to login today and received the message that my account was auto suspended. Is there a way to get it reactivated with the forms that were in my account? Is there anything I need to do or has all of that information been lost? Can I reinstate my account anyway and still use this email address to have an account?
Thank you for all your information and help in resolving this issue.
Sarah Holt
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denis_calin Jotform SupportReplied on October 22, 2019 at 1:38 PM
Hi Sarah!
The account and form were autosuspended by our system because the form contained fields which are collecting sensitive or near-sensitive information, which is a potential for phishing. You only have one form on your SarahHolt account. I have reactivated your account. Please let us know if you have any other questions.
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raquel thompsonReplied on October 22, 2019 at 2:03 PM
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John Support Team LeadReplied on October 22, 2019 at 3:39 PM
Hi Raquel,
Let me assist you with your posted concern. I have moved it to a new thread so we could assist you better on that topic.
I will be posting my response via this new thread below shortly: