Issues with Email Sending

  • purchasingpromethean
    Asked on October 22, 2019 at 11:46 AM

    Hi there. I am having a similar issue from around the same date in September as the original poster. As one of the email steps was not sending I went in to check the conditions out and amend the email recipient to myself for fault-finding. This did not provide any clues, so I attempted to change the email back to the original recipient but could no longer save the form as the message "To use multiple recipients, please upgrade your account." is displayed which prevented saving.

    I hope this makes sense.

    Thanks

  • AshtonP
    Replied on October 22, 2019 at 11:53 AM

    Could you please let me know which form are you facing the email sending issue with? I can inspect and check if the emails log. 

    Also note, free account can add only one recipient per notification. If you want to add more than one receipients then you will need to create multiple email notification. Guide: https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients


  • purchasingpromethean
    Replied on October 22, 2019 at 12:06 PM

    Hi

    Here is my form:

    https://form.jotformeu.com/50361779991367

    I am only using 'one' recipient per notification. 

    Thanks


  • AshtonP
    Replied on October 22, 2019 at 12:25 PM

    I inspected your form and I could see emails are being sent fine. I could not catch the exact step where the email is not being sent. Could you please provide me the details of the email notifications you have an issue with?

  • purchasingpromethean
    Replied on October 24, 2019 at 1:28 PM

    It is under 'conditions': when trying to change Step 3, Under send/email  - I need to change it to 'Notify Finance 3' , but it isn't allowing me to change this action and save it.  I have the error:  To use multiple recipients, please upgrade your account."

    Thanks 

  • AshtonP
    Replied on October 24, 2019 at 1:46 PM

    Apologies for the inconvenience caused to you. I have checked your account and I can see that you are on free plan.

    As a free account holder you are only allowed to add one email notification and one autoresponder condition.

    So to have multiple email notifications you will have to upgrade your account.

    Let me know if you have any further questions or need any help.

  • purchasingpromethean
    Replied on October 28, 2019 at 10:07 AM

    Is this a new aspect of Jotform with upgrading? As we have used this form for quite a while (few years now) and never had a problem with the form.  Have the rules changed?


  • AshtonP
    Replied on October 28, 2019 at 10:30 AM

    This was implemented since a long time. Here is a link to our pricing page: https://www.jotform.com/pricing/

    Please let us know if you need any further information from our end.