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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not working

    Asked by assainternational on April 03, 2013 at 05:44 PM

    I keep having a problem with this form.

    http://www.assainternational.com/iwpcps%2015%20registration.htm

     

    when you click the next button it just doesnt respond. This has happend multiple times and I'm sure losing business because of it. One time you said it was your servers. What is the issue here? I'm looking into other companies because I cant pay you if this isnt going to work all the time.

     

    E-mail: Ray@rcwebdesign.net

    Page URL:
    http://www.assainternational.com/iwpcps%2015%20registration.htm

    problem next www
  • Profile Image
    JotForm Support

    Answered by jonathan on April 03, 2013 at 07:21 PM

    Hi,

    Can you please gather your feedback code again? The jotform feedback code for your form is suppose to be like this

     

    <script src="//www.jotform.us/static/feedback2.js?3.1.2562" type="text/javascript">

    new JotformFeedback({

    formId:'30563988784169',

    base:'http://jotform.us/',

    windowTitle:'IWPCPS-15 Registration  Form',

    background:'#6565CC',

    fontColor:'#FFFFFF',

    type:false,

    height:500,

    width:700

    });

    </script>

     

    But from what I see in your website its quite different. 

    Please apply the code I provided and try test your form again.

    Thanks.

  • Profile Image

    Answered by assainternational on April 03, 2013 at 07:55 PM

    I copied the script from your site for the lightbox. I just tried the script you gave me on a test site and it still didnt work. This has to be something on your end.

  • Profile Image

    Answered by jeanettebmz on April 03, 2013 at 08:14 PM

    I see you haven't replaced the script in your page with the one Jonathan provided to you

     

     

    Jonathan's start with

    <script src="//www.jotform.us/static/feedback2.js?3.1.2562" type="text/javascript">

    new JotformFeedback({

    formId:'30563988784169',

    base:'http://jotform.us/',

    windowTitle:'IWPCPS-15 Registration  Form',

    background:'#6565CC',

    fontColor:'#FFFFFF',

    type:false,

    height:500,

    width:700

    });

    </script>

     

  • Profile Image

    Answered by assainternational on April 03, 2013 at 09:56 PM

    I just changed it. Everytime I change the code, the next time it doesnt work you tell me to change the code again. Why is this? Sometimes it works and sometimes it doesnt

  • Profile Image
    JotForm Support

    Answered by jonathan on April 03, 2013 at 10:46 PM

    Hi,

    I just viewed again the source code of your website. I can see that the code for the form is still your old code

     

    My suggestion is for you to remove and replace this codes with the one I provide in my previous message. You are the only one who can do this because this is on your website.

    I made a test page on my test website here. I used the correct JotForm codes. 

    If you test it, you will know that my test form(which is actually your form)  is working.

    Inform us if you need further assistance.

    Thanks.