HIPAA Compliant email is not prompting for a password

  • hassanshahin
    Answered on October 22, 2019 12:40 PM

    I have subscribed to Silver (with HIPAA). When I chose Upload as attachement, It does not prompt me to enter a password. Any suggestions?

  • roneet
    Answered on October 22, 2019 01:46 PM

    I have noticed that you have not yet upgraded your account to a HIPAA one. Your account is upgraded to a Silver subscription but not yet HIPAA compliant. 

    https://www.jotform.com/help/500-How-to-upgrade-to-HIPAA-Compliance

    Please upgrade to HIPAA compliance.

    Let us know if you have further questions.

    Thanks.