Form not printing correctly

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    ImmanuelLutheranChurch
    Asked on October 22, 2019 at 12:54 PM

    When telling form to print it sometimes cut off the bottoms of last sentences on the page and the tops of the top sentence on the next page. Examples below:

    1571764481BottomCut.jpg

    1571764570TopCut.jpg

    Is there any work around so that when someone wants to print the form, the whole form will print and be visible to the end user? I've tried various fixes but to no result. 

    Looking at my print settings it is set for no margins. 

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    zuritapia
    Answered on October 22, 2019 at 02:47 PM

    Hi @ImmanuelLutheranChurch!

    Upon checking your form Print Problem Newsletter, I was unable to locate the print button. If you have made any changes can you please revert them back in order for us to test your form further. 

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    ImmanuelLutheranChurch
    Answered on October 23, 2019 at 10:55 AM

    Zuritapia,

    I got rid of the print button. But the problem can also be found on a pc. If you check any of the options from the dropdown and then right mouse click and choose print.

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    Jed_C
    Answered on October 23, 2019 at 11:44 AM

    I've tried the right click and print, but I'm unable to replicate it on my end.

    1571845396Print Problem Newsletter - Goo

    Are you getting different output as mine when right clicking > then click on print option?

    Looking forward for your response. 

  • Profile Image
    ImmanuelLutheranChurch
    Answered on October 23, 2019 at 11:57 AM

    Jed_C,


    Below is what I see for the youth section when printing the whole newsletter.

    1571846138youthprint.jpg

  • Profile Image
    zuritapia
    Answered on October 23, 2019 at 12:22 PM

    I have tried to replicate the issue in trying to print the full form, however, can you try to print the file from a different browser such as FireFox or Google Chrome?

    Let me know if you experience the same issue with other browsers. 

  • Profile Image
    ImmanuelLutheranChurch
    Answered on October 23, 2019 at 12:23 PM

    Thanks to all help. I've discovered a solution. Print with margin set to default works. If you print with no margins is when the final result comes out incorrect, even thought it displays ok in print preview. 

  • Profile Image
    zuritapia
    Answered on October 23, 2019 at 12:26 PM

    Phew! It works now, thank you for letting us know. If this issue is to present itself with other customers we will make sure to check the Margin's settings :)

    Let us know if you need any further assistance and we will be glad to help!