Forms don't show when I log in through a web browser in my laptop, but show up in the mobile app.

  • SGMNicole
    Asked on October 22, 2019 at 1:00 PM

    I am unable to see any forms when I log into my jot form account from my laptop. They are however all visible on the app on my phone. I've tried "syncing" and logging out and back in. Please advise how I can access my forms from my online account. 

  • David JotForm Support Manager
    Replied on October 22, 2019 at 2:55 PM

    Thank you for contacting us. Your account username "SGMNicole" does not have forms. Could you please share the link of one of your forms created in the mobile app? 

    As well, you could let us know what username appears in your mobile app. You can locate the username as shown on this example:

    1)

    1571770410gearicon Screenshot 10

    2) 

    1571770434username Screenshot 21