What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal

    Asked by emergearts on April 03, 2013 at 07:09 PM

    I created a form with a PayPal payment option. After creating the form, I tried it to see if it works. It took me to the PayPal page, but then stated there is a problem with the seller information.

     

    I can't find out where that information is in the form settings.

    Page URL:
    http://emergeartsmagazine.com/?page_id=457

    Screenshot
    problem settings find payment option
  • Profile Image
    JotForm Support

    Answered by jonathan on April 03, 2013 at 08:13 PM

    Hi,

    Usually the error message like that is due to wrong paypal email account provided.

    Please check your form payment field and make sure that the email account you provide on the paypal settings is a valid account.

    Use this guide-How-to-setup-a-payment-integration-and-customize-it to check your payment settings.

    Thanks.

  • Profile Image

    Answered by emergearts on April 03, 2013 at 08:40 PM

    Thank you!

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    JotForm Support

    Answered by jonathan on April 03, 2013 at 08:48 PM

    Hi,

    I assume you have it sorted out already. =) 

    Feel free to contact us again anytime should you have further inquiry.

    Thanks.

  • Profile Image

    Answered by emergearts on April 03, 2013 at 09:10 PM

    Yes, thank you! I appreciate your help.