Why did I get demoted from bronze status before my month was over?

  • Profile Image
    vacationbuddies
    Asked on October 22, 2019 at 11:05 PM

    I purchased bronze October 4th and now see Jotform branding on my forms.

    When I went to turn it off, I was prompted to upgrade my plan again.

  • Profile Image
    jherwin
    Answered on October 23, 2019 at 01:40 AM

    I checked your account, but I couldn't find any subscription or transaction made to your account. Could you please provide us with a proof/invoice so that we can further check the subscription you are referring to?

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.

  • Profile Image
    vacationbuddies
    Answered on October 23, 2019 at 11:50 AM

    1571845778Screen Shot 2019-10-23 at 8.46Here's the email I received on the 4th. Is there an email I can forward the original copy to?


  • Profile Image
    jherwin
    Answered on October 23, 2019 at 12:16 PM

    Hello - To clarify. were you charged in your credit card after receiving this email? This usually happens if your credit card has insufficient balance.