What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving email notifications

    Asked by atleticariufsc on April 03, 2013 at 11:19 PM

    I have set up email notifications but they aren't working. I don't receive any email with new subscriptions, neither does subscribers receive confirmation notices. How can I solve this?

    Page URL:

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    JotForm Support

    Answered by Welvin on April 04, 2013 at 01:42 AM


    Yes, I am not able to get your Auto Responder probably because of the Second Captcha attempt. Please kindly check if my test submissions went through your email address, check your Spam Folder.

    By the way, please try to re-embed your form using this codes;

    <iframe id="JotFormIFrame" allowtransparency="true" src="//support.jotform.com/form/23204806928657" frameborder="0" style="width:100%; height:998px; border:none;" scrolling="no"></iframe>

    See if this helps.


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    Answered by atleticariufsc on April 10, 2013 at 08:10 PM

    It didn't help...

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    JotForm Support

    Answered by jonathan on April 10, 2013 at 08:48 PM

    @ atleticariufsc

    Hi, are you integrating to facebook? I could not open/view your Cadastro form in your facebook page.


    Can you guide us how to view the form http://www.jotformz.com/form/23204806928657 in your FB page?

    Also, you might have not integrated the form properly. Please use this guide to try re-integrate again.

    https://www.jotform.com/help/22-Adding-Form-to-Facebook Uset the Static HTML Iframe tabs method.

    Please inform us if you have further inquiry.




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    Answered by atleticariufsc on April 11, 2013 at 12:34 AM

    In order to acess the form page you need to like the page...

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    Answered by atleticariufsc on April 11, 2013 at 02:45 AM

    Well, I just replaced it with another form and it worked... Thank you anyway!