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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    This form has exceeded its allocated quota.

    Asked by George on April 04, 2013 at 02:17 AM

    When I go on my form, this is what shows up: 

    This form has exceeded its allocated quota.
    http://form.jotform.com/jsform/12021351438
    http://form.jotform.me/jsform/12043147260
    Please assist to restore these forms, thanks.
    George
    Page URL:
    http://www.protalent.com.au

    JotForm jsform div thanks
  • Profile Image
    JotForm Support

    Answered by Welvin on April 04, 2013 at 02:37 AM

    Hi George,

    Yes, because you have reach your Upload Limit of 100MB per month. You will need to delete uploaded files/submissions to free up space again (download your submissions first) or upgrade to our paid plans to increase your limits.

    I have reactivated your account and decrease your upload limit so your forms will become active again.

     

    Thanks

  • Profile Image

    Answered by George on April 04, 2013 at 10:34 PM
    Can it be set to be cleared on a monthly bases? Because it is not necessary to keep old file/submissions.
    Regards,
    George Phan - IT Consultant
    Applied IT Services Pty Ltd
    Tel: 9966 5683 Fax: 9966 5684 Mobile: 0413 372 457
    ________________________________
  • Profile Image

    Answered by jeanettebmz on April 05, 2013 at 12:25 AM

    There is no way to automatically do this  every month.

    You would need to manually do that in your end by entering into your account and deleting all the uploaded files to free up space. This will only decrease the counter for space (100MB) but it will not the decrease the counter for submissions.

    Kind regards

  • Profile Image

    Answered by George on April 05, 2013 at 03:52 AM
    Unfortunately, we do not have the account details.
    How can we recover the account details?
    Regards,
    [cid:image002.jpg@01CE322E.8F5379A0] George Phan - IT Consultant
    Applied IT Services Pty Ltd
    Tel: 9966 5683 Fax: 9966 5684 Mobile: 0413 372 457
    [cid:image001.jpg@01C7BEED.288A7E40]
  • Profile Image

    Answered by glennlee on April 05, 2013 at 05:48 AM

    Hi George,

    I have checked the two forms you have provided, and I can now access them. Have you resolved the issue? 

    The forms belongs to angushosting. If you want to retrieve the password you can use the forgot password on login tab.

    Thanks