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    Getting duplicate email

    Asked by lollily on April 04, 2013 at 10:44 AM

    On one of our forms, "Download" the email recipient is getting duplicate emails. Do I need to adjust the settings so he doesn't keep getting 2 copies.

    Page URL:
    http://www.adoptionstar.com/family-albums/adoption-stories-poems-advic<br/>e-a-free-ebook/

    email duplicate email Emails recipient settings
  • Profile Image

    Answered by glennlee on April 04, 2013 at 12:49 PM

    Thanks for contacting us!

    I checked your form "Download" and found out that you have two email notification with the same email address on both of it.

    You can delete the first email notification. Please follow steps below.

    1. Click Setup & Embed.

    2. Click Email Alerts.

    3. Choose the first Notification.

    4. Click Delete Email.