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    email payment

    Asked by delei1212 on April 04, 2013 at 12:08 PM

    hello

    I have a clients that says he recived payments from 2 users but no form submission, is this possiable?

    Page URL:
    http://letskickball.com/?page_id=6

    email hello
  • Profile Image
    JotForm Support

    Answered by KadeJM on April 04, 2013 at 12:34 PM

    That shouldn't happen since the form is set up to redirect to the payment gateway to then collect the payment from the transaction after the form has been submitted.

    Upon checking your form further I discovered that this form currently has 43 pending submissions so I think this is the reason why since if the user went back and finished it the payment may have gone through but still not shown up because it is still listed as Incomplete so most likely you will find the Missing Ones in there. Please see Incomplete Payments for more information on this. This usually happens for reasons such as if the window gets closed before the redirection happens.