What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are my alert emails going to the wrong email address?

    Asked by MistyMeadowsFarm on April 04, 2013 at 12:31 PM

    I changed the notification email address but all the email still comes to the ols email address.

    All email should go to orders@mistymeadowsfarm.com but they still come to philip@creativitidesigns.com.


    Page URL:

  • Profile Image

    Answered by glennlee on April 04, 2013 at 02:15 PM


    I checked email notifications for your 2 forms and both of them are set to philip@creativitidesigns.com. 

    To change the email address for notification, please follow the steps below.

    1. Click Setup & Embed > Email Alerts.

    2.Click Notification

    3. Click Reply-To and Recipient Settings button.

    4. Then edit the email address.

    5. Then click Finish.