My account is suspended?

  • Profile Image
    Shane McKeogh 
    Asked on October 24, 2019 at 09:53 AM

    Hi guys,

    can you please let me know why my account is suspended. I’m presuming it’s because of the financial column in one of my forms. This form is only a template and is not being used by me, so I will remove and adjust.

    can you please reinstate the account or let me know ASAP thanks


  • Profile Image
    Answered on October 24, 2019 at 10:48 AM

    Hello Shane,

    Yes, it's the "THE TRIBE NAP" form that has a card field in plain text fields. We do not allow such type of form as it is against our Terms of Use (


    If you want to collect payments, we recommend integrating your form to one of our payment gateways. If charge later is required, you have to enable payment authorization (

    I have reactivated your account, but I have deleted the same fields. Please refrain from adding the same fields again to avoid suspension.