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Shane McKeoghAsked on October 24, 2019 at 9:53 AM
Hi guys,
can you please let me know why my account is suspended. I’m presuming it’s because of the financial column in one of my forms. This form is only a template and is not being used by me, so I will remove and adjust.
can you please reinstate the account or let me know ASAP thanks
shane
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Welvin Support Team LeadReplied on October 24, 2019 at 10:48 AM
Hello Shane,
Yes, it's the "THE TRIBE NAP" form that has a card field in plain text fields. We do not allow such type of form as it is against our Terms of Use (https://www.jotform.com/help/8-Terms-of-Use).
If you want to collect payments, we recommend integrating your form to one of our payment gateways. If charge later is required, you have to enable payment authorization (https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization).
I have reactivated your account, but I have deleted the same fields. Please refrain from adding the same fields again to avoid suspension.