Why did my form disappear?

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    raphael.peltier
    Asked on October 24, 2019 at 10:00 AM

    Hi, 

    I created a form a couple of weeks ago and sent it out for business purposes. I still have access to the questionnaire and to the google form bind to the questionnaire. However, i can't edit or even find the questionnaire when i log in my account. 

    I attached a couple of screenshots and the link to the questionnaire.

    Looking forward to hearing from you.

  • Profile Image
    IvayloK
    Answered on October 24, 2019 at 11:11 AM

    In order to fix it, you should verify your e-mail address.

    When you login to your Jotform account, a pop up window will appear, which will let you verify your e-mail.

    Please verify your e-mail address and test again.

    Let us know if you need any further assistance.

  • Profile Image
    raphael.peltier
    Answered on October 24, 2019 at 11:29 AM

    Hi,

    Never had a pop-up window to verify my email address when logging in. I also just checked in the settings but there doesn't seem to be anything to verify my email address 

  • Profile Image
    IvayloK
    Answered on October 24, 2019 at 12:07 PM

    Okay. I have sent a verification e-mail to rap*******@gmail.com.

    Please open the e-mail and click on "Verify Now" button. Then you will be able to continue to use the form normally.

    Let us know if we can be of any further assistance.