What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Last question not showing in results

    Asked by carolweb on April 04, 2011 at 11:09 AM

    I recently added another question to my form, and although that question might get filled out, I do not see any sign of it or the response in my submission form that gets emailed to me. Can you think of any reason this might happen?

    Many thanks and thank you for providing this service!

     

    Carol

    Screenshot
  • Profile Image
    JotForm Support

    Answered by abajan on April 04, 2011 at 11:27 AM

    Hi carolweb

    Usually the best solution for this is to replace the problem notification with another:

     

    1. Open your form on the Form Builder
    2. Click on "Setup and Share" tab,
    3. Click on "Email Alerts",
    4. Select "Notification",
    5. Click on "Delete Email" button,
    6. Click on "Email Alerts" again,
    7. Click on "Add New Email" and complete the wizard.
  • Profile Image

    Answered by carolweb on April 07, 2011 at 04:51 AM

    Thanks. I think that did the trick!

  • Profile Image
    JotForm Support

    Answered by abajan on April 07, 2011 at 09:25 AM

    Glad we could help. Please feel free to post additional questions anytime and our team will try to assist you as best as we can.