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  • Profile Image

    When I receive an email from the submission, most of my images don't appear.

    Asked by tbush3319 on April 04, 2013 at 02:05 PM

    I have multiple "image uploads" on my form, and I want to be able to view them in the emails. I have changed the ID in the email notifications to {IMG:pool1:250:150} and sometimes they appear and sometimes they dont. In JotForm under My Forms, I can see all the images I uploaded, but they just dont appear in my email. Any reason as to why that is? I need this to be reliable.

    Page URL:
    poolinspectionreport.yolasite.com

    email notifications email template
  • Profile Image
    JotForm Support

    Answered by Mike_T on April 04, 2013 at 03:25 PM

    Thank you for contacting us.

    The problem is related to the field {tags} on the email template.

    You will need to use the right 'poolImage17' tag for your first image upload field.

    And the main problem is caused by highlighted part on some tags -  250:150

    There is a difference between:

    1. {IMG:gateImage92:250:150}

    2. {IMG:gateImage92:250:150}

    First tag is corrupted due to highlighted 250:150 value.

    You will need to make sure that your tags are using plain text (see the second tag example without highlighted text).

    Please feel free to contact us if you need any further assistance.