What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is the difference between secure.jotformeu.com and secure.jotform.us?

    Asked by sacredsmile on April 04, 2013 at 04:34 PM

    I see that some of my forms has the url secure.jotformeu.com and other forms has the url secure.jotform.us. What is the difference and why are there two different secure domains? I understand that you have problems with the secure server now. However, I see that the forms using secure.jotformeu.com still works, but the ones using secure.jotform.us does not work. If i replace jotform.us with jotformeu.com the other forms also work.

    JotForm jotformeu secure. My Forms different domains
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    JotForm Support

    Answered by Welvin on April 04, 2013 at 04:55 PM

    Hi,

    The difference between the two is the user location. jotformeu.com domain will work for you because you are in Norway. jotform.us will work on US users.

    Thanks

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    Answered by sacredsmile on April 05, 2013 at 01:47 AM

    Will it be better for me to use jotformeu.com since i'm in Norway, or doesn't it matter which one i use?

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    JotForm Support

    Answered by EltonCris on April 05, 2013 at 05:12 AM

    @sacredsmile 

    Unfortunately you can't switched the default domain assigned to your form to any other domain names, else it will display an invalid form url error. Example:

    This article explains more about it. https://www.jotform.com/help/173-Understanding-Form-Errors.

    Thanks!

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    Answered by sacredsmile on April 05, 2013 at 05:27 AM

    Ok. But i have a form that was asigned to jotform.us. I changed it to jotformeu.com and both of them works. I don't get any error on any of them. So it seems like the information in that article isn't valid all the time.

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    JotForm Support

    Answered by EltonCris on April 05, 2013 at 05:41 AM

    @saredsmile

    Ok, sorry to missed that. We have disabled the domain separation rule recently due to the security errors reported on jotform.us domains. We were about to ask the US users to switched to another domains temporarily to avoid interruption. Since the problem has been fixed within a few hours we had restored the "strict policy" for domain names or at least that's what our higher team discussed a while a go. 

    With that said, I suspect you might be working on that form at .us domain while the domain separation rule if off, that's why it is restricted there. This could be the most reason why.

    Also, note that depending on your computer location where you are creating your form, a domain name will be assigned automatically to that form. Example, if I have created my form on my current location Philippines, my forms will be automatically assigned to jotform.me domain. However, if I have moved to US and created another form, the form will then be assinged to .us domain.

    Hope this clarifies a bit. Thank you!

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    JotForm Support

    Answered by EltonCris on April 05, 2013 at 05:45 AM

    @sacredsmile,

    If you are referring to this form. http://www.jotform.us/form/30413000582134

    Note that this doesn't work on eu domain. http://www.jotformeu.com/form/30413000582134

    You might be viewing a cache version that's why it doesn't trigger the error. I would suggest to clear your browser's cache and recheck it again.

    This is how this form appears on my end with eu domain with all cache cleared.

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    Answered by sacredsmile on April 05, 2013 at 08:17 AM

    Ok. Thank you for clearifying that.