What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal Integration is not working

    Asked by reciproc8 on April 04, 2013 at 06:12 PM

    Hi

    I am trying to create a sample order form and the usual routine of adding all my PayPal API info is not showing up.  Is this no longer required?

     

    Also, it says:

    Since there is only one product, this item will not be seen on the form. 

    Run wizard to update payment details.

     

    Whats this about?  I want the item to show up on the form.  This doesn't make any sense.

    order form style font payment details
  • Profile Image
    JotForm Support

    Answered by Welvin on April 04, 2013 at 07:18 PM

    Hi,

    You will have to add another dummy product and apply custom CSS codes to hide that so only single/original product item will be shown.

    Use this guide to find the field ID: Finding CSS Field IDs & Names

    Example: #input_1_1002 {display: none;}

    Let us know if you need any further help.

    Thanks

  • Profile Image

    Answered by reciproc8 on April 04, 2013 at 07:22 PM

    Really?

    It wasn't like that before.  This doesn't make any sense to me.

  • Profile Image

    Answered by reciproc8 on April 04, 2013 at 07:23 PM

    Also what about the PayPal integration.  Do I only need to enter my email address for this now or shoudn't I have to put in the API access key information like before...?

     

  • Profile Image

    Answered by reciproc8 on April 04, 2013 at 07:30 PM

    Can I not have it so they can order multiple quantities of a product via a paypal form?  This integration has gone down the drain!  Whats going on here?

  • Profile Image
    JotForm Support

    Answered by Welvin on April 04, 2013 at 07:42 PM

    Hi,

    Let me explain that further.

    1. Single Product Item (without quantity properties or any properties) will not be shown on the form. This is how it works especially on Paypal Standard.

    2. Paypal API Username and Signature will only work on Paypal Pro payment field: http://screencast.com/t/3sCfeg2A.

    3. To allow them to select quantity, you will have to add that option on the product item. Check this guide: http://www.jotform.com/help/225-How-To-Add-Options-In-The-Payment-Form. This will also show single product item on the form.

    Check our Paypal Guides on our Help Section: http://www.jotform.com/help/keyword_search.php?rpp=0&search=paypal.

     

    Thanks