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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Conditional Not Working

    Asked by earthdaysf on April 04, 2013 at 06:31 PM

    hi

    the following conditional is not working. If i pick " The Earth Day Festival, Saturday April 20, 2013", the fields listed in condition do not hide. 

    What should i do?

    thanks for the BEST ONLINE FORMS!

    Page URL:
    http://www.jotform.us/earthdaysf/prize

    Screenshot
    style size font thanks
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    JotForm Support

    Answered by EltonCris on April 04, 2013 at 07:40 PM

    Hi,

    I have cloned your form and repicked the same option on the first "Pickup Location" field and it seems to work fine. Can you please review it or redo that condition? Make sure you pick the right option, you seem to have two separate fields which has the same option I am thinking you might have picked the other one. Just kindly confirm.

    Here's a working version: http://form.jotformpro.com/form/30937250773962?

    Thank you!

  • Profile Image

    Answered by earthdaysf on April 04, 2013 at 08:56 PM

    Redo it? So you mean there's a bug in the for editor?

    The two fields do not have the same options. 

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    JotForm Support

    Answered by EltonCris on April 04, 2013 at 09:05 PM

    @earthdaysf

    What do you mean? When I clone your form I see this.

    They are obviously the same, this might be the cause of this issue. Kindly check my example above to see how it was working there.

    Here's what I just did, sorry for not clarifying it well. I just repicked again the right "Pickup Location" field then Equals to "Earth..." and that seems to have fixed it. Please review. Thank you!

  • Profile Image

    Answered by earthdaysf on April 04, 2013 at 09:55 PM

    deleting and redoing made it work. But, why didn't it work before?

    the fields are different: the second field does not include "Same as mailing address above".

    you can see in my op, i selected "Same as mailing address above".

    thx

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 05, 2013 at 04:13 AM

    @earthdaysf,

    I am referring to its options, you might have picked the option from the other "Pickup Location" field. I I'm just assuming it though. Anyway, glad to hear it's working now.

    Thank you!