What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form suddenly stops displaying on IE browsers

    Asked by ajleighton on April 04, 2013 at 06:35 PM

    None of our forms are showing right now! Can you please provide a solution?

    Page URL:

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    JotForm Support

    Answered by Welvin on April 04, 2013 at 07:03 PM


    It's showing find on my end. I'm using a different non-Support computer. Please kindly clear your browsers cache, this should help.



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    Answered by technopak on April 04, 2013 at 07:08 PM

    Hi Jotform Support

    I have just logged exactly the same question ... the forms are working ok in Chrome and Firefox, but not in Internet Explorer.  There seems to be a number of similar requests being posted at the same time.

    I have over 20 clients and none of their forms are showing up ... I have tested it on 2 different computers.


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    Answered by ajleighton on April 04, 2013 at 07:12 PM

    The issue is not cache. Try viewing the page in IE and let me know if it works for you.

    Thank you.

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    Answered by tiap on April 04, 2013 at 07:17 PM

    yes the problem is with Internet Explorer 10 , because its works with the others



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    Answered by technopak on April 04, 2013 at 07:20 PM

    I am using Internet Explorer 9.0.8 and it's not working there either.

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    JotForm Support

    Answered by EltonCris on April 04, 2013 at 08:11 PM


    Thank you guys for reporting. I have now escalated the problem to our development team to go with the further investigation. 

    We will inform you right away once it's fixed. Our sincere apologies for the inconveniences caused.

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    Answered by jeanettebmz on April 04, 2013 at 10:18 PM

    The problem has been fixed by our developers.