Form over quota

  • mejorarmidigestion
    Asked on October 25, 2019 at 7:01 PM

    Mi cuenta fue desactivada por sobrepasar límite de vistas de formulario, eliminé el formulario pero no disminuye el número de visitas, sí la cuota es mensual, cual es la fecha de corte para poder reactivar mi cuenta?

    Gracias.

  • John Support Team Lead
    Replied on October 25, 2019 at 7:54 PM

    I checked your account and see that it is subscribed to a FREE plan. 

    Your account exceeded the plan's form view monthly limit of 1000. To increase your form views, please upgrade your account to a higher plan. Here's a guide on how to upgrade your account: How-to-Upgrade-My-Account. Or you may wait until it resets on the first day of the following month.

    For more information about form views, please check this link: Form-View-Limits-What-is-it-all-about

    For more information about Account Usage and Limits, please visit this link: Understanding-Your-Account-Usage-and-Limits