What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I downgrade to the "free" plan?

    Asked by jlind89 on April 04, 2011 at 02:21 PM
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    Answered by allanftd on April 04, 2011 at 04:06 PM

    Hi jlind89,

    You can downgrade your account by logging in to JotForm and going to your account settings. Then click the Cancel button beside the Next Billing date. Since you are paying using a credit card, you will be redirected to the login page of our 3rd party payment processor Plimus.


    Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account.

    Thank you for using JotForm and we'll see you around!



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    Answered by esellfors on April 05, 2011 at 01:01 AM

    How do you downgrade?  Not Cancel???

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    JotForm Support

    Answered by liyam on April 05, 2011 at 03:16 AM

    Hello esellfors,

    In the case of jlind89, the step going down is going back to free so the only way to do that is simply cancel the subscription.

    In your case, there is no direct process how to downgrade from Professional to Premium.  I have also replied to your post about your inquiry.  You can check it out.


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    Answered by jlind89 on April 05, 2011 at 09:06 PM

    When I click cancel it takes me to some plimus login in which i have never set up an account? *confused!!!*

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    JotForm Support

    Answered by mliz on April 05, 2011 at 09:34 PM

    Hello Jlind89,

    If you forgot the password, click on the link below and enter the email address used in email.  https://secure.plimus.com/jsp/forgot_password.jsp??designId=1

    That will reset your password and you can then login there to cancel the subscription.

    If you can not do that we can cancel the subscription for you.