What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Receiving Notifications

    Asked by ffv on April 04, 2013 at 07:26 PM

    Hi Support

    We don't always get 100% of the notifications when someone submits a form. Do you have any tips how we can maximise notification emails?

    Thanks

    Emails thanks
  • Profile Image

    Answered by jeanettebmz on April 04, 2013 at 07:57 PM

    The points below will help you to understand and prevent email related issues

    1) Make sure that all of your form's email alerts (on each form) are set this way

    -SENDER EMAIL noreply@jotform.com

      

              Here's how to change Sender Name and Sender E-mail:

              a. While editing your form, Click Setup & Embed then Email Alerts
              b. Open Notification, then click on Reply-To and Recipient Settings
              c. Change the Sender E-mail to noreply@jotform.com and Sender Name to JotForm or to your preferred field.

     

    SENDER NAME :set it up to a field from your form where the user enters her name (usually the"Name" field -or similar)


     

     

    If you leave the "Sender Name" with "Please Select" as a value, e-mail servers will likely reject messages coming from our servers and mark them as SPAM.

    This will cause the recipient's address to end up in our bounce list.

    Please, take special note of these settings.


    In addition to this, you may whitelist our domain names if the issue persists:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co 

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    (We use Amazon SES method for "noreply@jotform.com" sender.)

     

    2) IF  you do not want our email address noreply@jotform.com  being setup as theSender E-mail , you need to whitelist our   Jotmail IP addresses within your email server (or ask for it to your email service provider)

    3) When testing email notification using the Test Email button



    Please have in mind that this button will ONLY send emails to the email address that is associated to your Jotform account (the Primary email address), but that doesn't mean the email alerts are not working

    Simply open your form on "live mode" (click on "Preview") , fill out the form and submit a test-entry in order to see if the notifications are being sent correctly. 

    You should get the notifcation on the specified email address

     

    I hope this helps you to stablish a pattern on how to setup email notifications properly

    Cheers!

  • Profile Image

    Answered by ffv on May 23, 2013 at 09:36 PM

    Hi Jeanette

    This is perfect thanks very much it's been working perfectly since we chnaged out forms.

    Just an additional question to this, how can we ensure that the auto responder gets sent every time?

    Thanks
    :o) 


  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 23, 2013 at 11:07 PM

    @ffv

    Autoresponders are deployed from our servers 100% of the time. Receiving the deployed email is a different matter though. Many factors can affect this - most lie on the recipient server's end.

    There will be times that your form autoresponder will end up on a user's spam folder, or nowhere at all. There is no way we can guarantee that the receiving party gets the email because we have no control over their server settings (i.e., spam checks, security controls).

    My suggestion would be to add a message on the form or on its thank you page, reminding the form submitter to check his spam or add your autoresponder's sender email to their whitelist so as to increase the chances of them receiving your autoresponder message.

  • Profile Image

    Answered by ffv on May 24, 2013 at 02:23 AM

    Thanks Neil :o)