Can't load form which appears to hang on the welcome page image

  • eric_gm_martin
    Asked on October 26, 2019 at 1:04 PM

    I made minor changes to my jotform, and now hangs when loading the welcome page. It appears to hang at the logo image and I cannot proceed with the form for 15 seconds. Finally, the splash image comes up with an error and the form then loads.

    1572109812Screen Shot 2019 10 26 at 10 Screenshot 10

    This appears to be form-specific: my other forms can and will load properly. I tried to clear the form cache and hard reset chrome but that didn't work. Anyone know what I can do about this?

  • Jed_C
    Replied on October 26, 2019 at 6:38 PM

    The link where the image is located is not loading correctly that is why it doesn't load anything.

    Sample URL https://www.sd57.bc.ca/Programs/DistrictDepts/SSS/PublishingImages/Pages/default/Logo FINAL SSS.jpg.

     Please remove the image and re-upload it again.

    1572129416The Easiest Online Form Builde Screenshot 10

    I would suggest that you upload the file instead of "Enter URL".

    1572129481The Easiest Online Form Builde Screenshot 21

    I hope that helps. Let us know if you have any questions or if you need further assistance. 

  • eric_gm_martin
    Replied on October 26, 2019 at 7:43 PM

    That is helpful - thank you.

  • Jed_C
    Replied on October 26, 2019 at 7:52 PM

    Great! Glad to help. Let us know if you have any questions or if you need further assistance.