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eric_gm_martinAsked on October 26, 2019 at 1:04 PM
I made minor changes to my jotform, and now hangs when loading the welcome page. It appears to hang at the logo image and I cannot proceed with the form for 15 seconds. Finally, the splash image comes up with an error and the form then loads.
This appears to be form-specific: my other forms can and will load properly. I tried to clear the form cache and hard reset chrome but that didn't work. Anyone know what I can do about this?
Page URL: https://form.jotform.com/92203702496253 -
Jed_CReplied on October 26, 2019 at 6:38 PM
The link where the image is located is not loading correctly that is why it doesn't load anything.
Sample URL https://www.sd57.bc.ca/Programs/DistrictDepts/SSS/PublishingImages/Pages/default/Logo FINAL SSS.jpg.
Please remove the image and re-upload it again.
I would suggest that you upload the file instead of "Enter URL".
I hope that helps. Let us know if you have any questions or if you need further assistance.
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eric_gm_martinReplied on October 26, 2019 at 7:43 PM
That is helpful - thank you.
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Jed_CReplied on October 26, 2019 at 7:52 PM
Great! Glad to help. Let us know if you have any questions or if you need further assistance.