How can I stop the emails

  • Profile Image
    Janet  
    Asked on October 26, 2019 at 04:26 PM

    I created an application form and sent it to several people so they could fill it out and send it 'in' for review.

    We have finished our project and don't need this any more, but one person said they are still getting emails (every day) asking them to submit their 'form'.

    How can we stop this?  

    Thanks,

    Janet

  • Profile Image
    Richie_P
    Answered on October 26, 2019 at 09:20 PM

    Can you please share the application form you have created?

    May we know if you have setup the autoresponder email to send on later date?

    Looking forward for your response.

  • Profile Image
    moorej722
    Answered on October 27, 2019 at 12:50 PM
    Racquet_Sports_Committee__July_24_2019_d2c7.zip
    here's a link that probably doesn't work any more (I copied it from an old email).I've since deleted the form and maybe that will stop the emails.I did notice that the person in question actually and 3 of the same submission, so I guess he responded to all of them, but then stopped.
    Thanks for your help.Janet
    ...
  • Profile Image
    ashwin_d
    Answered on October 27, 2019 at 02:34 PM

    We are unable to see the form you have shared and you do not have any forms in your account.

    Please let us know the email address on which user is still receiving submission emails and we will take a look.

    We will wait for your response.

  • Profile Image
    moorej722
    Answered on October 27, 2019 at 02:50 PM
    User still receiving emails is:mgansell@comcast.net
    Thanks again for your help
    ...
  • Profile Image
    ashwin_d
    Answered on October 27, 2019 at 03:42 PM

    I restored your deleted form and removed the scheduled reminder email in your form. Your user should not receive reminder email anymore.

    Hope this helps.

    Do get back to us if you have any questions. 

  • Profile Image
    moorej722
    Answered on October 27, 2019 at 04:50 PM
    thanks so much for your help!
    ...