Unable to login to my account.

  • Profile Image
    Asked on October 26, 2019 at 10:10 PM

    I tried to update username, company name and email address under Settings but now I am locked out.

    I think the reset email went to an email address that is no longer active.

    I also need to finish editing settings for my current jotforms and do not want to lose content already created.

    *Please send the reset email to my yahoo address. However, the final email address to be updated will be an info@ email address.

    Thank you,

  • Profile Image
    Answered on October 26, 2019 at 10:52 PM

    May we know which account were you referring to? There is no account associated with the email tiffanydhines@yahoo.com

    Would you mind letting us know the Form URL which you have in your account?

    This guide will help you to get the Form link:


    Looking forward to your response.


  • Profile Image
    Answered on October 26, 2019 at 11:50 PM
    Thank you for responding so quickly:)
    I remembered the password and was able to log back in after I sent the support request.
    I’m all set:)