Unable to login to my account.

  • Profile Image
    Tiffany 
    Asked on October 26, 2019 at 10:10 PM

    I tried to update username, company name and email address under Settings but now I am locked out.


    I think the reset email went to an email address that is no longer active.


    I also need to finish editing settings for my current jotforms and do not want to lose content already created.


    *Please send the reset email to my yahoo address. However, the final email address to be updated will be an info@ email address.


    Thank you,



  • Profile Image
    roneet
    Answered on October 26, 2019 at 10:52 PM

    May we know which account were you referring to? There is no account associated with the email tiffanydhines@yahoo.com

    Would you mind letting us know the Form URL which you have in your account?

    This guide will help you to get the Form link:

    https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    Looking forward to your response.

    Thanks.

  • Profile Image
    Tiffany 
    Answered on October 26, 2019 at 11:50 PM
    Hello,
    Thank you for responding so quickly:)
    I remembered the password and was able to log back in after I sent the support request.
    I’m all set:)
    ...