Is it possible to manually reset a single submission?

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    dctax
    Asked on October 27, 2019 at 02:54 AM

    I have set up a unique question and it is working as expected. But is it possible to manually reset a single submission and have them re-submit the form?



    This is a re-post of a comment on How to set Form Limits Based on a Unique Question

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    BJoanna
    Answered on October 27, 2019 at 03:04 AM

    If you are using the Unique Question feature, the only way to allow a user to submit the form again using the same answer is to disable the Unique Question feature or to delete the user's submissions. 

    Or you can edit the user's submission and update it. 

    How to Edit Submissions Made on Your Forms


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    dctax
    Answered on October 27, 2019 at 09:15 AM

    I deleted all submissions. But when I use my pre-filled URL again, I still cannot re-submit.

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    Welvin
    Answered on October 27, 2019 at 11:09 AM

    I see you have also enabled "Unique Submission" and selected Check Cookies Only. You will have to clear cookies to submit again or disable the option:

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    dctax
    Answered on October 27, 2019 at 12:48 PM

    Disabled the cookie check, removed all cookies, even tried incognito tab... no juice.

    But then I noticed something. When deleting an entry from the sheet, in think I saw the deleted row can be recovered with 30 days. What if Unique Question is checking against ALL records, not just the records not yet marked 'deleted'?

    Is there any way to purge deleted entries?

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    Welvin
    Answered on October 27, 2019 at 01:28 PM

    I honestly figured this out today only :)

    Yes, I tried and looks like deleted submissions are still being fetched by the unique question limit. You have to purge them in this case. To purge, view the Trash and tick Select All then click Delete Forever button, see below screenshot:

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    dctax
    Answered on October 27, 2019 at 05:57 PM

    Okay, we made one step :) Now another (simple) question: where do I find the trash folder containing deleted submissions?

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    KrisLei
    Answered on October 27, 2019 at 06:18 PM

    Unfortunately, there's no trash folder for deleted submissions, also deleted submissions are irreversible.

    how-to-delete-submissions-warning-messag

    if you want to restore deleted submission you can refer to the submission emails and to your email history logs.



    Let us know if you need further assistance.

  • Profile Image
    dctax
    Answered on October 27, 2019 at 06:19 PM

    @KrisLei: Odd, please read back in this tread and review your answer.

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    KrisLei
    Answered on October 27, 2019 at 06:36 PM

    My apologies for the confusion. It seems that there were recent changes to the new version of submission sheets. 

    To access the deleted submissions or trash folder, click on the three dots on the Submissions tab to view options, then click on the "trash" tab.

    1572215725trash tab.JPG


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    dctax
    Answered on October 27, 2019 at 08:08 PM

    Thank you! That feature is reasonable well hidden, if even the experts have trouble finding it ;)

    But this entirely solves my problem, and within just a couple of hrs! Thanks for all involved.